Privacy Policy
Drift Harbour ("we", "us", "our") respects your privacy and is committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What we collect
- Contact details: name, email address, postal address, phone number.
- Order details: items purchased, payment confirmation (we do not store full card details).
- Technical data: IP address, browser, device, and usage analytics from our website.
How we use your information
- To process and ship your orders and provide customer support.
- To send order confirmations, dispatch notifications and reply to enquiries.
- With your consent, to send occasional newsletters about new collections.
- To improve our website, products and customer experience.
Disclosure to third parties
We share information only with trusted service providers needed to run our business: our payment processor (Stripe), our shipping carriers (Australia Post, Aramex), and our hosting and email providers. These providers are bound by their own privacy obligations.
Storage and security
Your information is stored securely on systems located in Australia and other jurisdictions with comparable privacy protection. We use industry-standard measures (encryption in transit, access controls) to protect your data from misuse, loss or unauthorised access.
Access, correction and complaints
You may request access to or correction of your personal information at any time by emailing [email protected]. If you believe we have breached the APPs, please contact us first and we'll respond within 30 days. You may also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Cookies
Our website uses cookies for essential functionality (such as your shopping cart) and anonymous analytics. You can disable cookies in your browser settings, though some features may not work correctly.
Contact
Drift Harbour · 293 San Fernando Drive, Worongary QLD 4213 · [email protected] · +61 8 6800 6030